Support and Contacts
| What do you need help with? | Who should you contact? |
|---|---|
|
Verifone 1 800-837-4366 or https://my.verifone.com/s/ and select Technical Support |
|
Customer Support 1 800-624-1373 mobile.customersupport@clev.frb.org |
|
Contact your Agency's security contact |
Tap the question mark (?) icon in the upper right corner of the screen to access on-page help.
On-page help will assist you in using features within the app or refer you to additional resources.
If you are having trouble using the app, tap the word "More" under the three dots in the bottom navigation. Select Contact Us to reach Customer Support.
Tap the question mark (?) in the upper right corner of the screen to access on-page help. On-page help will assist you in using app features or refer you to additional resources.
In the app, tap More under the three dots in the bottom navigation.
Choose About.
The current version of the app is displayed below the name of your agency.
To confirm this is the most current version, check your device's app store for the latest version and compare it to the version displayed in your app.
You can also find the current version of the app in the latest release notes, which are sent to you by email. If you cannot find this email, reach out to your agency security contact.
If you are unable to confirm you are using the most up-to-date version by these methods, contact Customer Support.
Download the latest version of the Fed Mobile Pay app from your device's app store.