Account, Sign In and Password

Once you register to use the app, your access must be approved. This can take 1-2 business days.

You will receive an email letting you know your access has been approved.

If you have not received a approval email after two business days, please contact Customer Support. Please ensure to check your spam folder before contacting Customer Support.

Ensure you have entered your username and password correctly.

If you still cannot access the app, you may need to reset your password.

Follow the prompts for Forgot password?

To reset your password, follow the prompts in the app for Forgot password?

1. Enter your username.
2. You will be asked a series of challenge questions that you answered when you set up your account.
3. When you have answered the challenge questions correctly, you will receive an email with a six-digit security code.
4. Enter the security code when prompted in the app.
5. When the security code is verified, you will be prompted to reset your password.
6. Return to the sign-in page and sign in again with your new password.

Your username was created and sent to you by email when your access to the app was approved. If you cannot find this email, please contact your agency security contact.

The app locks you out after three failed sign in attempts and shows a message near the top of the screen.

Contact Customer Support at 1-800-624-1373.