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Onboarding and Setup

You will need to register to use the app using your agency email address and the username provided by your security contact. Once you register to use the app, your account will be approved in 1-2 business days. After your account has been approved you can begin using the app.

Approval and app user provisioning are manual processes. Please allow 1-2 business days of processing time to ensure correct access.

If your email address was entered incorrectly during registration, contact Customer Support at 1 800-624-1373 or by email at mobile.customersupport@clev.frb.org.

If you believe your username was entered correctly during registration, check to make sure you are typing your username correctly. If you are still having difficulty, reach out to your agency security contact.

New users can only be requested by your agency's designated security contact.

  1. The security contact will complete an ARW (Access Request Worksheet) with the new user's credentials and request provisioning.
  2. The security contact will be notified when the new user is eligible to download and register for the mobile app.
  3. After the new user has downloaded the app and completed registration, the new user account must be approved. This process takes 1-2 business days.
  4. Once approved, the new user will receive an email notifying they can begin using the app.

The security contact is typically a supervisor within your agency. For assistance, we recommend you reach out to your supervisor or the individual at your agency that directed you to use the app.